Returns management
Make reverse logistics part of the operating workflow.
Returns can create as much operational work as outbound delivery. NMS can coordinate customer return instructions, carrier hand-offs and repeat return workflows for businesses.
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Customer returns
Coordinate a practical return path from the customer back to the agreed destination.
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Merchant workflows
Support recurring return requirements for sellers and businesses with regular package volume.
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Return visibility
Use the operating carrier’s tracking system to follow the return shipment once it has been accepted.
Reverse logistics
A clear return process reduces confusion.
A good return workflow defines who initiates the return, where the package goes, what service level applies, what information must accompany it and who receives tracking details.
Typical return flow
1
Return requestReason, package and destination details are captured.
2
Return instructionsCollection or hand-off instructions are coordinated.
3
Carrier return movementThe package enters the selected carrier workflow.
4
ReceiptThe receiving business completes its own inspection, refund or exchange process.